Legal
Privacy Policy
Last updated: 5 August 2026. This policy explains how we handle personal information.
1. What we collect
We collect account information (name, email, phone), content you submit (needs, feedback, projects, evidence), usage data and device information. Some submissions may be anonymous.
2. How we use data
We use data to operate the platform, calculate priority scores, deliver projects, publish outcomes, prevent abuse and improve the service. We do not sell personal data.
3. Consent
By submitting personal information, you consent to its use as described in this policy. Anonymous reports still require the user to consent to processing.
4. Sharing
We share data only with the workspace, tenant or community that owns it, with service providers who process data on our behalf, and when required by law.
5. Retention
We keep data for as long as needed to provide the service, maintain audit trails and meet legal obligations. Account data can be deleted on request, subject to audit retention requirements.
6. Cookies
We use essential cookies for authentication and session management. Analytics and preference cookies are only used with consent. See our Cookies policy for details.
7. Contact
To exercise your rights, ask questions or request deletion, email privacy@songaone.org or use the Contact form.